I've been on this board for a while now. In that time, I can only remember ever submitting six reports. It may have been more than that, but I feel kinda good about how low that number is. Typically, when I have an issue, I talk to the other writer directly about it. Either in a PM or in an OOC chat.
So... Six reports. Four involved the Factory, Three involved roleplay, and One included both.
For two of those reports, a member of staff pulled me into a PM and discussed the issue with me. For the most part, this typically gives a sense of closure and helps resolve issues. For two reports, I never heard a direct response, but I saw the actions taken by staff after the fact and knew that the issue had been handled. But for three of the reports, I never heard a word in response. And on two of the occasions where I failed to hear a response from staff, I was left more upset by not hearing back from staff than I was by the original offense. Not hearing back about one of which (was not a fun issue to be involved with) was demoralizing enough that I abandoned the board for 6 months. Not because of the actions that had originally been reported, but because of what took place with staff within the report's PM chain and not being spoken to by an admin about the issues that had come up. Not even a "We're sorry about what happened here, and we will be taking care of it."
Today the issues that my latest report were about were brought up in chat, which reminded me that it has been two weeks since I filed the report and I have still not heard back from a member of staff. The thread in question is over and done with, but a great deal of issues involved in the report remain unaddressed.
Which brings me to my question.
What should a writer on this website expect when they file a report?
I've no doubt that each issue will be looked into by a member of staff, but what should the writer that submits the report be expecting from staff? In the past, each issue I brought up had either been dealt with in a way that could be directly witnessed in the factory, or I had been spoken to about it on Skype, or I had been PM'd by a member of staff and given a direct resolution to the issue. But lately... nothing.